Amortization ID not shown when creating an amortization voucher for a user

Hi All,

When you create a voucher in PeopleSoft accounts payable 9.2, you have the option to create an Amortization Voucher. Unlike a Regular Voucher, the Amortization Voucher will create an Amortization tab on the distribution line. Here, you can add the Merchandise Amount, Quantity, Start and End Date of the Amortized Expense and the Amortization Type. Also, on the Distribution Line you can click on the GL Chart tab and select the appropriate account that the Expense Type will be associated with. Once you save the Amortization Voucher, a specific Amortization ID is created.

However we have a user he can do all the steps but when he saves the vouchers .the amortization ID is not shown.