IEX: Send Dunnings for Delinquent Customers

Hello,

IEX: Send Dunnings for Delinquent Customers is picking an incorrect Dunning template for a customer.

In the Account Details Form, the Invoice for this customer is late by 77 Days. But the above-mentioned program is using Collections Template (which is the final notice) and printing this invoice. The program should be using a 60-90 days template instead of the Collections template.

I checked the Customer Profile, Account setup, and everything is set up correctly.

What could be the issue?

Any help is appreciated.

Thanks,

Siva