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Advanced Collections - EBS (MOSC)

How to auto assign a work item based on delinquency or pre-delinquency?

Feb 16, 2021 3:09PM in Advanced Collections - EBS (MOSC) 16 commentsAnswered ✓

Dear expert,

I can run request to find the delinquent account in UWQ, and I want to know

What is the relationship between scoring, work item and strategy?
If I want to auto assign the work item to some collectors for those delinquency account, no special skill required, what is the skeleton setup? And what document I should refer?

Thank you

Charley

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