R12.2.9: Predelinquent & Delinquent Strategy
Hi Christine,
Good morning.
I reviewed your notes related to having both Pre-Delinquent and Delinquent Strategies based on the scoring, but can you please explain the following. The Strategy Level is set at the account Level.
Customer A: Has one Predelinquent Transaction ABC (Due Date- 7 Days) and sent a letter for invoice ABC
Customer A : After 7 Days, on due date another letter sent for Invoice ABC
Customer A: After this, the customer becomes Delinquent instead of PreDelinquent.
What happens, if another invoice XYZ comes for the same customer, will it going to apply PreDelinquent work item as we are scoring this customer at the account level ?
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