Financial Management - PSFT (MOSC)

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AR Direct Journal - Track Journal Customer & Direct Journal Drillback

in Financial Management - PSFT (MOSC) 1 commentAnswered ✓
In Image 40, PT 8.59.03 we are testing AR Direct Journal functionality.

With Track Journal Customer enabled, All Payments and All Deposits reports contain the Direct Journal Data as expected but Direct Journal activity does not appear on the customer's Collections WorkBench.  Is this a bug or by design?

Also, Direct Journal Drillback is not working as expected.  Is there additional configuration that we are missing?

See attached for screenshots of replication steps. 

Thank you,
Andrea

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