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OAF page Export to Excel opens excel with an error message "Unknown Cause"

edited May 20, 2022 6:07PM in EBS Customizations (MOSC) 4 commentsAnswered

On clicking "Export to Excel" option in an OAF page, the file is downloading but upon opening an error message is showing with an "Unknown Cause" (Excel_error.png) . The issue is not observed in the Development environments but in all other higher test instances and Production.

The log file shows the below error (log_file.txt):

XML PARSE ERROR: Missing end-tag

 Error occurs at or below this element stack:

  <html>

   <head>

   <meta>

    <meta>

    <link>


On opening the .xls file in notepad, it shows an additional html tag being generated that has the message "JavaScript enabled browser required" (html_tag.txt). We have JavaScript enabled for all the browsers but the issue still continues to exist.

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