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Peoplesoft Spreadsheet Journal Import Template (Jrnl1_ws.xlsm) does not open for 1 remote User.

Peoplesoft Financials version 9.2. Ptools version 8.57.13.

We have approximately 20 Users that successfully use the Spreadsheet Journal import template. These users typically save their own versions of the template (along with the related macro and log files) on their desktop. Several of these Users do connect remotely using VPN. 

We use Microsoft Office 365. In order to utilize the template, we make sure the each User sets their Excel options>Trust Center>Trust Center settings> Macro Settings are set to “Enable VBA macros…”

However, we currently have a new User that is unable to open the Jrnl1_ws.xlsm. Specifically, he clicks on the template to Open, and nothing really happens, where the file is trying to open, but doesn’t until he cancels the process after a few minutes.

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