Candidate Gateway Email
Hi,
We recently observed that when job candidates wants to reset their password via the career portal (which is from Candidate Gateway), they don't receive password reset email in their GMail or other email accounts.
We managed to trace it to the "From email address" in the log file which is PeopleSoft@peoplesoft.com instead of the value that was set in the App Server config file which is:
SMTPSender=HR-%PS_MACH%@domain-name.com
PS_MACH = server_name (AppServer OS name)
Can someone assist why the system is behaving like this and how to resolve the issue?
And there was no error whatsoever in the AppServer log file, but I can spot some "From" email address been "PeopleSoft@peoplesoft.com" instead of "HR-serverName@company.com".
HRMS version: 9.1
PT: 8.56.24
Thank you.
Answers
-
Hi,
Generally SMTPSender address format is <DOMAIN_NAME>.<COMPANY>.com . I am not sure if HR-%PS_MACH%@domain-name.com is valid.
You will see PeopleSoft@peoplesoft.com in the sender filed when SMTPSender is a invalid id.
Regards,
0 -
Thank you for the feedback.
I've tested with several other email accounts except GMail, GMail is the only one rejecting emails.
And most of the applicants use GMail, hence we noticed this issue and it started recently (last week).
0 -
Check out
2582042.1 - E-WF: How To Configure SMTP Credentials So That Workflow Transactions Will Be Able To Send Emails As Another Specific User?
0
