Candidate Gateway Email

Hi,

We recently observed that when job candidates wants to reset their password via the career portal (which is from Candidate Gateway), they don't receive password reset email in their GMail or other email accounts.

We managed to trace it to the "From email address" in the log file which is PeopleSoft@peoplesoft.com instead of the value that was set in the App Server config file which is:

SMTPSender=HR-%PS_MACH%@domain-name.com

PS_MACH = server_name (AppServer OS name)

Can someone assist why the system is behaving like this and how to resolve the issue?

And there was no error whatsoever in the AppServer log file, but I can spot some "From" email address been "PeopleSoft@peoplesoft.com" instead of "HR-serverName@company.com".