Siebel Open UI, Tools, Scripting and EAI (MOSC)

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Selected record modified by another user

edited Jul 27, 2022 11:24PM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 4 commentsAnswered

Hello All,

We have a functionality where we've got one field on Service Request level and a similar field on all related Activities below it. The functionality we added is that whenever one user updates the field on their Activity it fires up and updates a field on Service Request and other related Activities. There are some conditions that need to be met like Activity Type and SR Type, but when one user is updating a field on Activity 1, while another user is changing a record of Activity 2 the concurrence appears.

The functionality updates the field from Activity 1 and a second user gets error when trying to save a record "Selected record modified by another user".

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