Advanced Collections - EBS (MOSC)

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Profile class for Dunning letters

Hi,

We have 2 group of customers which they are distinguished with the profile class. Is that possible we can have different Dunning letter templates for each group of these customers? As far as I know, when running the "IEX: Send Dunnings for Delinquent Customers", we can choose different dunning plan, but it seems that no profile class related setup can be found under the dunning plan.

Many thanks.

Siu

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