Financial Management - PSFT (MOSC)

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Vendor_AR Unable to process refund if the customer is not a supplier

edited Mar 24, 2023 11:36PM in Financial Management - PSFT (MOSC) 2 commentsQuestion

Hi -

We have AP and AR installed and we are in the process of refunding a customer for an overpayment. However, this particular customer is not one of our Vendors. When processing the refund, the system gives an error message asking us to navigate to the Customer page and set up a Supplier ID. Should every customer be a Supplier? how can we bypass this issue?

we are in the process of ugrading to 9.2

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