PeopleTools and Lifecycle Management - PSFT (MOSC)

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Kerberos SSO not working for load balancer URL

PeopleTools - 8.58.11

We have a working Kerberos SSO setup in our production environment and same in UAT. Recently our UAT load balancer URL was moved from F5 to AWS and now SSO is failing.

I have tried with individual HTTPS SSO URLs and that works, so the keytab is valid. LB URL throws error - Your User ID and/or Password are invalid.

App server log successful instance (indiv https URL):

PSAPPSRV.15291 (1) [2023-08-19T02:36:18.520 GetCertificate] PeopleSoft ID and Password authentication succeeded for user GUESTUSER@xx.61.6.15. ------this is my laptop's IP

PSAPPSRV.15291 (1) [2023-08-19T02:36:19.377 GetCertificate] Embedded Java HotSpot(TM) 64-Bit Server VM 1.8.0_381-b25 from Oracle Corporation

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