Is it possible to send dunning letters only to contacts with dunning role?
Hello everyone,
We are using EBS R12.2.8, Oracle Advanced Collections. We need to figure out if it is possible to send dunning letters only to contacts with dunning role. If the customer does not have a contact with dunning role, then we don't want to send the dunning letter to that customer. As understood from documentation online, Advanced Collections uses something like a priority sequence to look for a contact to send dunning letter (1-dunning, 2-bill to, 3-primary invoice, 4-ship to). We want to stop it at 1-dunning and not look any further. If there's a setup/profile option