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How do users need to cooperate with you to correct errors?

in Getting Started in MOSC 2 commentsAnswered

My MFA APP was lost and I requested to reset MFA. After creating the SR, the technician gave the following answer. I would like to know how I can cooperate with you to correct my mistakes.

“Your account was suspended for violation of our Terms of Use. If you believe this decision was in error, you may request a secondary review.”

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