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Our users would report they can't receive email notifications of PRs for approval on and off

The case would be as below.

There are several PRs with attachments for user A for approval through email notification. However, user A would report that one of PRs he didn't receive through email. Checking table, the status is SENT. However, checking with MS, there is no such PR while other PRs could be found from MS.

Please advise what I should check to address this issue. Thanks for your advice and suggestion in advance.

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