Channel Revenue Management - EBS (MOSC)

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Sales Order header status showing as booked eventhough we cancelled at header

edited Feb 5, 2025 3:51PM in Channel Revenue Management - EBS (MOSC) 3 commentsAnswered ✓

Hi Folks,

We created Claim based RMA and realized user wrongly created this so user want to revert back changes so we left with cancel RMA at header level and I cancelled at header level as below screen shot

But order status showing as booked do I miss any step here like running workflow background process prior to run the Claims fetcher program?

I followed the reference of below note but not sure what exactly I miss here?

How to close Claim when RMA has been cancelled — oracle-mosc

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