Financial Management - PSFT (MOSC)

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Why is the CUST_ID field not populating on PS_STMT_ATTACH record for some customers?

in Financial Management - PSFT (MOSC) 1 commentAnswered

We had a few customers say they were not able to see a statement on their account from eBill. After some research we have found that the CUST_ID missing on PS_STMT_ATTACH is the reason the statements are not showing in eBill. I added a CUST_ID via SQL update and confirmed the statment appeared in eBill. I confirmed the CUST_ID is present on PS_STMT_CUST_DTL record. Is there a setting somewhere that is causing this not to pull forward to PS_STMT_ATTACH systematically?

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