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Unable to log in to My Oracle Cloud Support even after approved access- Solution needed

in Using the My Oracle Support Portal (MOSC) 1 commentAnswered

I have approved access to My Oracle Cloud Support, but I am still unable to log in. When I attempt identity verification, it asks for Subscription ID and Account Name. Even after providing these details, I receive an error stating “Not suitable data.”
I have confirmed that the subscription and account details are correct. Please advise on what might be causing this issue or if there are additional steps required to complete identity verification.

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