PeopleTools and Lifecycle Management - PSFT (MOSC)

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What happened to My Oracle Support?

in PeopleTools and Lifecycle Management - PSFT (MOSC) 1 commentAnswered

Since the upgrade to the new Oracle Support platform, we’re running into several major issues that are impacting day-to-day support work.

1) Favorites and saved knowledge are missing or not migrated properly
A big part of MOS productivity is the ability to maintain a personal library of critical notes, KM articles, patches, and references. With the new platform, our favorites/bookmarks appear missing or unreliable, which effectively wipes out years of curated support material.

2) Embedded links inside internal documentation are now broken
Our internal runbooks and technical documents contain MOS links embedded throughout (KM Doc IDs, patch references, troubleshooting steps, SR workflows, etc.). After the migration, many of those links no longer resolve, which breaks our operational documentation. This is not a small inconvenience it directly slows down incident response, upgrades, patching, and troubleshooting.

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