Financial Management - PSFT (MOSC)

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AP Online Entry is not identifying duplicates

We're on 9.2, PUM 50, Tools 8.60.17

Payables BU Processing Options specify Duplicate Invoice Checking on Invoice Number and Supplier ID and force recycle. But online entry for these conditions isn't tagging duplicates. When I test with quick invoice entry, the dupes DO trigger and correctly go to recycle. Online entry our AP group swears used to identify them correctly as well. Where can I check to see what is causing this? I also checked on the supplier profiles for the case in question. I know there are options under Identifying Information tab>Duplicate Invoice Settings. These are default from higher

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