Core Workflow - EBS (MOSC)

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Oracle E business Suite 12.2.13 - WF mailer- Office 365

in Core Workflow - EBS (MOSC) 2 commentsAnswered

We are experiencing an issue with Workflow Mailer in our Oracle E-Business Suite 12.2.13 production environment.

Environment Details:

  • Oracle E-Business Suite: 12.2.13
  • Platform: IBM AIX 7.2 64 bits
  • Concurrent Manager Java Version: IBM Java 1.7.0 (J9 VM, SR5 FP23)
  • Mail Server: Microsoft Office 365 (Exchange Online)
  • Authentication Method: OAuth2
  • Outbound Secure Protocol: STARTTLS
  • Inbound Protocol: IMAP with SSL/TLS

Issue Description:
The Workflow Mailer cannot be started. When attempting to start it from OAM (Oracle Applications Manager → Workflow Manager → Service Components), it fails and transitions to "System Deactivated" after 10 restart attempts.

The error displayed is:

"This automatic Service Component has been restarted the maximum of 10 times after stopping with error. Thus, it has been system deactivated."

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