Financial Management - PSFT (MOSC)

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Posting Error Corrections for Overdue Charges not possible

in Financial Management - PSFT (MOSC) 1 commentAnswered

I have two different situations where I cannot process a correction on an overdue charge. I must be doing something wrong, but right now I'm stumped.

Case 1: Customer was inactive. Activated the customer with an appropriate effective date. Returned to Posting Error Correction page, Group Action tab and all buttons are still grayed out so there is no way to process the transaction. Also verified the accounting period is open.

Case 2: Combo error on the User line. It needs a FUND_CODE, but the FUND_CODE field is grayed out so the transaction cannot be updated.

Further, if I try to run new Overdue Charges from a run control, I get an error message that there is an uposted group that needs to be posted first. Fortunately, when run from a schedule overdue charges will still be processed.

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