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I am unable to access Oracle Support

in Getting Started in MOSC Question

When I use my credentials and login to Oracle Support, I get the following message:

Your account membership is not active to access the support features. To enable access, your user account must be approved for at least one active User Group associated to an active Tenancy. Please contact your Admin or Customer User Administrator in regards to your access.

How to get rid of this message and access SRs, metalink notes etc?

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