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Need help registering my account in Support.Oracle.com

in Getting Started in MOSC Question

After entering my account name and User Group ID, I'm getting "

VBCP-ORAS-404 : The registration values entered are invalid or a mismatch. Please re-enter the values or contact Oracle Support for further assistance.
(Trace: 78e56116b2e17d4385dbba59043dd3be)" error.

Please help.

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