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iOS devices (iPads and iPhones) cannot place orders in online store.

edited Nov 19, 2020 10:22PM in Web Site / E-Commerce 4 comments

We are using sitebuilder and we have discovered that customers cannot place orders with iOS devices and credit/debit cards. They go through the checkout and enter their credit cards details and eventually they get to the submit order button.

When they hit submit they are re-directed to the 3DS page of thier bank but after the 3DS process has been completed instead or returning to Netuite the sessionID is lost and they are returned to the login page. Consequently Netsuite does not capture the payment details and does not verify the order and the items remain in the customers checkout.

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