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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NetSuite Support
We're 4 years into NetSuite and up until a few weeks ago had what I guess was called Silver Support. I was able to open cases on Suite Answers. After working through the automated emails with Suite Answers cases, I could usually get a call back from an agent and eventually either get the generic "It's an Enhancement" response or occasionally a solution.
Now I understand that NetSuite has done away with Silver Support and we are now classified as "Self Service".
I'm pretty annoyed with this and just wondering if I have something wrong or did NetSuite really just take away the most basic tear 1 level support that we had and replace it with "You're on your own now, good luck".
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