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Attention: Customers with NetSuite Electronic Bank Payment (EBP) SuiteApp, version 2020.2 QA (ID 315896) must UPDATE (do NOT uninstall) their bundle to the Production version 2022.1 (ID 416781) by December 31, 2022. Note: If users fail to manually update the Electronic Bank Payments SuiteApp within the given time window, this version of the SuiteApp (ID: 315896) will be deprecated and the account will not be updated to Leading version (2022.1) of the Electronic Bank Payments SuiteApp. Please refer to the campaign email sent to impacted customers for more information.
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NetSuite Support

We're 4 years into NetSuite and up until a few weeks ago had what I guess was called Silver Support. I was able to open cases on Suite Answers. After working through the automated emails with Suite Answers cases, I could usually get a call back from an agent and eventually either get the generic "It's an Enhancement" response or occasionally a solution.

Now I understand that NetSuite has done away with Silver Support and we are now classified as "Self Service".

I'm pretty annoyed with this and just wondering if I have something wrong or did NetSuite really just take away the most basic tear 1 level support that we had and replace it with "You're on your own now, good luck".

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