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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
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• New NetSuite Prompt Studio Contest
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Please note that on Friday, September 19, 2025, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
NSC | Cash Sale > FAQs
Q1. If a Customer has a Credit Card saved on their profile, it pushes onto the order as the Payment Method. Is there a way to save a Customer's Credit Card to their record without NetSuite wanting to use it on the order?
Answer: Yes. Open the Customer record, and navigate to Financial Tab. Scroll to the bottom of the screen and you should see subtabs Credit Cards or Payment Instruments.
- Once there, edit on the Payment Cards saved and uncheck the default box.
- After this is done, whenever you create a Sales Order, it will not automatically populate the
Kindly mark "Yes" if you find the reply to your question as helpful. This will aid the community to find the solution/answer much easier. Let's always mark a reply and help the community! ☺️
Shamaine Chan-Oracle | Ask a Guru
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