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NSC | No Available Serial Number When Fulfilling an Order

edited Sep 1, 2022 6:29AM in Accounting / ERP


Users may experience having a Sales Order and when they click on the "Fulfill" button, it generates a record with pre-populated Serial Numbers in the Inventory Detail, however, when trying to save the Item Fulfillment, the error "The following inventory numbers are not available: XXX"

When this happens, it is possible that the serial numbers have been added in multiple Sales Orders/transactions before any fulfillment and later on one of the Sales Orders is fulfilled.

The first approach we can do is to

  1. ) Go to the Item record > Inventory Detail
  2. ) Click on any of the affected Serial Number hyperlink. A pop-up will appear showing the

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