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NSC | Reporting Unexpected Errors to NetSuite Customer Support that helps identify the issue faster

edited Apr 25, 2023 8:45PM in General

To help the representative who will handle the support case look up the root cause of NetSuite Unexpected Errors faster, include the Error Ticket when reporting such errors. The ticket code is in the URL of the pop-up window that shows up after clicking the link for notifying support. See the screenshots below:

Original Error Page:

Pop-up window with the Error Ticket:


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-Jack

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@Jack Daryl Espiel-Oracle | Ask A Guru

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