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Cannot Remove Shortcut

I added a shortcut to a custom record, using the Shortcuts toolbar icon (the star), and then I couldn't edit it. It didn't even appear in my Shortcuts. To remove the shortcut, try:

  1. Navigating to setup shortcuts (hover over the three vertical dots in the upper right-hand corner of the Shortcuts Portlet and select Set Up)
  2. Without making any changes, select Save
  3. The shortcuts appearing in your Shortcuts Portlet, that you cannot edit, should disappear.

I don't know if this will solve for all problems but I added a shortcut directly from a custom record. I could not edit it because it did not appear in my shortcuts setup menu. I went into setup shortcuts and clicked Save. The shortcuts I added directly from the custom record (the ones I couldn't edit) disappeared and my other shortcuts remained intact.

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Quarter 1 (Jan-Mar 2024)

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