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Is it possible to include Transaction Details in Case Notification Emails?

edited Mar 15, 2023 10:25PM in Ask A Guru 2 comments

Is it possible to include the 'Transaction' that a case is linked to in the notification email

I've customised the notification email, which uses the format 'case.xxxx' for all the case fields, so I'm not sure if the Transaction can be shown as case.transaction or case.transaction.id (and the transaction list is a sublist), or if the email is being sent from the transaction anyway, so just 'tranid' or similar?

I've tried most of these combinations, and nothing is populated in the email.


This question

Case Creation Email Notification — Oracle NetSuite Support Community

Seems to imply that the transaction can be included, but doesn't say how.

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