Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
NetSuite 2025.2 Release Notes - This document summarizes the changes to NetSuite between 2025.2 and the previous release.
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!

Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!

Check out this thread to learn more!

How to resolve the error: Cart update failed. Item does not exist?

edited Jun 2, 2025 2:34PM in Ask A Guru 15 comments

Some of our customers get this error when they add an item to the cart (WSDK):

"Cart update failed. Item (x) does not exist"

I've encountered this myself as well and would like to know more about this...:

  1. I usually tell people to clear their cookies... and then the issue is gone. So it's a cookie issue (at least)
  2. The item DOES exist in Netsuite and has been available for months/years...


The only issue I can think of is:

The item may have been in the customer's cart already from a few weeks(?) ago. The item has been updated in the meantime. Now the customer wants to add it to the cart again, and it's a mismatch somehow...

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 3 (Jul-Sep 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders