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NSC | Serial Number Not Available When Fulfilling a Sales Order
Scenario: When a user fulfills a Sales Order for Serialized Items, there may be instances when the serial number is not available in the Inventory Detail window> Serial/Lot Number dropdown.
Solution: It is possible that the serial number has already been included in other Item Fulfillment/Transaction causing it to not show in the current Item Fulfillment.
SuiteAswers ID 12564 discusses two approach on how this can be verified. A Saved Transaction Search or an Inventory Valuation Detail Report can be created to identify the transactions that might have already been made for that serial number. But below is another approach, especially if the issue is only for a specific serial number:
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