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NetSuite Connector syncing matrix items to Shopify as individual items instead of variants

edited Jun 2, 2025 2:42PM in Ask A Guru 3 comments

Hello,

I've set up full product syncing in the NetSuite Connector and mapped all the required fields. In NetSuite I have matrix items and both the parent and all child items have the Connector sync field set to "Add/Update Product". The issue is, that when the Connector syncs the items to Shopify, it creates and individual product for each child item instead of creating one product with Shopify variants.

How do I get it to create variants from matrix items instead? Thanks in advance!

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