Scenario
A user noticed that when logging in to a Custom Role, he is unable to see the "All - Customers" Customer/Group when he accesses the Process Billing Operations Status page in their OneWorld Account. When he logs in as Administrator, he is able to see it. The Custom Role is not encountering issues about this before. They have not modified the permissions on the Custom Role.
Solution
One reason why "All - Customers" Customer/Group is not available when accessing the Process Billing Operations Status page in a OneWorld account is if the ALLOW CROSS-SUBSIDIARY RECORD VIEWING option for the role is disabled.
To resolve this, you may edit the role and enable this option again. You may follow the steps below using your Administrator role:
- Navigate to Setup > Users/Roles > Manage Roles
- Locate the Custom Role and click Edit
- Allow Cross-Subsidiary Record Viewing: Enter Checkmark
- Click Save
After doing the steps above, you may notify the users with Custom Role to log out of and log back in to their accounts so the changes could take effect and they should now be able the "All - Customers" Customer/Group when they access the Process Billing Operations Status page.
I hope this helps! 😊
Let us know your insights about this in the comments!
