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Please be advised that our authorized Account Integration Service Provider for the NetSuite Bank Feeds SuiteApp will undergo approximately four hours planned outage. Standard maintenance will take place to perform a database upgrade.
The schedule of the planned outage is on Saturday, 7 December 2024, from 10:00 p.m. Pacific Time to 2:00 a.m. Pacific Time, Sunday, 8 December 2024.
During the maintenance window, all connections and import requests to your financial institutions in the United States and Canada through the Bank Feeds SuiteApp will be unavailable. If you try to connect a new U.S. or Canada financial institution to NetSuite or manually initiate an import request, you will receive an error message.
To view the most recent bank feeds maintenance schedule, see Bank Feeds SuiteApp Maintenance Schedule, SuiteAnswers ID 94347.
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As we celebrate the season's joys, we are incredibly grateful for your ongoing support and engagement. Have a fantastic holiday break, and let's gear up for an incredible 2025!
NSC | Auto Bank Statement Import > Connectivity Connection > Error
Scenario:
After refreshing the Banking Import History page (Transactions > Bank > Banking Import History), the user noticed that the import failed from the SFTP Connectivity. The error message is shown below:
Cause:
The reason that the user received this error is because the SFTP Connectivity plug-in implementation is was not able to initiate a connection to the financial institution’s server.
Solution:
The user will be able to configure the SFTP connection in NetSuite by providing one or both information
- Digital Certificate or Private Key
- Password
If the financial institution mandates two-factor authentication, ensure you provide both pieces of information to successfully connect to its server. Additionally, the user can establish a file naming pattern that allows the SFTP Connectivity plug-in to identify which files to import into NetSuite.