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NSC | WMS Cycle Count > Encountering An Error

edited Jul 15, 2025 4:55AM in Accounting / ERP

Scenario:

The user encounters the following error when performing a WMS Cycle Count:

"You have entered an Invalid Field Value INVALID_KEY_OR_REF for the following field: custrecord_wmsse_nsconfirm_ref_no"

Solution:

This error can be caused by missing or invalid field values that the system expects during the cycle count process. Here are a few possible causes to check:

  • Check if the Department field is mandatory in your Cycle Count
  • Check if account is set under Accounting tab of the Item record
  • Check is Tax Period is set

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