NSC | Item Fulfillment > Mark as Shipped > Unexpected Error

Scenario

User is unable to mark an item fulfillment as shipped because an unexpected error occurs during the process.

Cause

The error is typically caused by an invalid email address in the "To Be E-mailed" field on the associated sales order. An invalid email address may include:

• Incomplete formats, such as missing domain extensions (e.g., "support@netsuite instead of "support@netsuite.com").
• Extra characters or trailing spaces after the domain (e.g., "support@netsuite.com ").

This invalid data triggers the error when NetSuite attempts to process the "Mark Shipped" action on the item fulfillment.

Solution

To resolve this issue, you must update the invalid email address on the sales order. While editing the email address directly on the sales order might not be possible due to system restrictions or errors, you can use a CSV import as an effective workaround. Follow these steps: