Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.

New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.

Keep an eye out for upcoming NetSuite events, including meetups, workshops, and webinars. These sessions are a great way to connect with peers, learn from experts, and stay current on the latest NetSuite updates and best practices. Registration links are provided in each event.

Save $300 - limited to first 1,000 registrants
Join the NetSuite community to innovate, connect, and discover what’s next.

SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Register now

NSC | Shipping Cost Not Being Calculated

May 1, 2025 1:03PM edited Jul 24, 2025 1:54PM in Accounting / ERP

Scenario:

A customer reports that the shipping cost is not being calculated even with a shipping method selected and a valid shipping address provided, no shipping charge is being added to the transaction.

Solution:

If the shipping item is correctly configured and the shipping method is selected on the transaction, the issue may be due to improper setup of item weights in the item record. NetSuite uses item weight to determine the shipping rate when real-time carrier integration or weight-based shipping rules are enabled.