NSC | Change GL Account for Non-Inventory Item

Scenario

User needs to change the GL account mapping for processing fees non-inventory item but gives an error related to subsidiary when they try to change it. Error: The subsidiary restrictions on this record are incompatible with those defined for account.

Solution

To resolve the error when changing the GL account of processing fees for non-inventory item. Please see the solution below:

1. Navigate to Setup > Accounting > Chart of Accounts

2. Click Edit on Affected Account

3. Subsidiaries: Select Subsidiaries supported by Item

4. Click Save

This error usually happens when the subsidiaries supported by the item is not supported by the account and vice versa.