Scenario
User needs to change the GL account mapping for processing fees non-inventory item but gives an error related to subsidiary when they try to change it. Error: The subsidiary restrictions on this record are incompatible with those defined for account.
Solution
To resolve the error when changing the GL account of processing fees for non-inventory item. Please see the solution below:
1. Navigate to Setup > Accounting > Chart of Accounts
2. Click Edit on Affected Account
3. Subsidiaries: Select Subsidiaries supported by Item
4. Click Save
This error usually happens when the subsidiaries supported by the item is not supported by the account and vice versa.
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