NSC | Update Memorized Journal > Resolve Error on Account

Micah Timbol-Oracle

Scenario:

A memorized journal entry contains a line using an account named "Accrued Expenses" with an internal ID of 1045. Since the last time the journal entry was saved, an administrator has marked "Accrued Expenses" as inactive. When the user attempts to update and save the memorized journal, the system displays the error:

The account 1045 Accrued Expenses is an inactive account

The error references an Account Internal ID that no longer points to an active account in the Chart of Accounts. Inactive accounts cannot be used in transactions, including memorized journal entries. The system prevents the journal from saving, which leads to the error.

Solution:

1. Enable Internal ID Display (if not already enabled): Navigate to Home > Set Preferences.
2. On the General tab, check the box labeled Show Internal IDs.
3. Click Save.
4. Locate the Account in the Chart of Accounts. Navigate to Lists > Accounting > Accounts (Chart of Accounts).
5. Use the Internal ID referenced in the error to identify the account.
6. If you do not immediately see the account, enable the Show Inactives checkbox in the upper right of the screen to display all inactive accounts.
7. Review and Address the Account Status —

If the account should still be used:

1. Click Edit beside the account.
2. Uncheck the Inactive box.
3. Click Save to reactivate the account.

If the account should remain inactive:

1. Return to the Memorized Journal Entry.
2. Replace the inactive account with a different, active account that serves the same purpose.
3. Save the updated memorized journal.

Hope this helped!