NSC | Saved Search Email Alerts Not Triggering for Shipped Item Fulfillments

Niks Blando-Oracle

Scenario:
The user wanted to send email alerts to internal recipients whenever specific Item Fulfillment records were updated to Shipped status. Although multiple saved search configurations were tested, the email notifications were not being triggered.

Solution:
This issue can occur when the NetSuite email preference for Web Services and CSV Import generated records is disabled.

To enable email alerts for Item Fulfillments created or updated via integration:

1. Navigate to:
   Setup > Company > Email Preferences
2. Enable the preference:
   ENABLE EMAIL ALERTS FOR WS AND CSV IMPORTS
3. Open the Item Fulfillment Saved Search.
4. Under Criteria > Standard, add the filter:
   • Source = Any of:
     • Web Services
     • CSV Import
5. Go to the Email tab of the saved search.
6. Mark the option:
   • SEND EMAIL ALERTS WHEN RECORDS ARE CREATED/UPDATED
7. Configure the Specific Recipients list as needed.
8. Save the search.

Once the email preference is enabled and the saved search is properly configured, email alerts should trigger successfully whenever Item Fulfillment records are updated to Shipped status through Web Services or CSV Import integrations.