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NSC | Missing “Continue to Shipping” Option in Ship Central After Packing

Niks Blando-Oracle

Scenario:
The user was using Ship Central and noticed that after completing the packing process, the “Continue to Shipping” option was not appearing. Despite reviewing the available Ship Central documentation, the cause of the missing shipping step could not be identified.

Solution:
This issue is commonly caused by incomplete Shipping Partner configuration within NetSuite.

To verify the setup:

Navigate to:
Setup > Company > Enable Features
Confirm that:
- Shipping Partners is enabled

Next, verify the Shipping Item configuration:

Create or edit the Shipping Item used in Ship Central.
Ensure Shipping Partners are properly configured under:
- Shipping Rate tab
- Shipping Labels tab
Save the Shipping Item.

Reference:
SuiteAnswers ID 108303 – Creating Shipping Items for your Shipping Services

Important Notes:

If Shipping Partners are not fully configured, Ship Central may complete packing but not allow transition into the shipping process.
Both shipping rate configuration and shipping label configuration are required for full Ship Central shipping functionality.

If the issue persists after verifying configuration:

Create a NetSuite Support case for deeper investigation.
Support can review the account setup in a secured QA environment to validate Ship Central configuration and identify any account-specific issues.

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