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AE:Reallocate inventory in Outbound Transit to customer

edited Jun 2, 2025 2:25PM in Ask A Guru 5 comments

Good Morning,

We have a use case where the 3PL has shipped the incorrect item to the customer and it is currently in Outbound transit. I have looked for the 'best practice' to resolve this use case unsuccessfully.

The 3PL is shipping the correct item to the customer to resolve the error, however we need to know what the best practice is to align NetSuite transactions and inventory in this particular use case.

My assumption is to process an RMA from the invoice, receive in the Warehouse, and ship the correct item to the customer (paperwork process only), and in parallel process the second shipment, fulfill and deliver to customer.

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