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How do we get costs on RMAs for drop ship items?
When we have RMAs attached to Sales Orders that were Drop Shipped, there is no cost associated and the GL impact is blank. How can we have costs applied to these transactions?
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Restock? option on WMS mobile is not displaying both options at the same time.
Good afternoon all. I'm experiencing a strange behaviour in WMS Mobile at a customer. I've enabled the Enable Restock option for returns? option, but it only appears to shows No if the system is set to not restock RMAs by default. However, if the RMA is set to restock by default, then it only displays Yes I'm under the…
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I am unable to create an RMA for an intercompany order.
Initial order Subsidiary A created a SO When this order is approved, it created a PO where Subsiduary B is the vendor Run Manage Intercompany Sales Orders to create intercompany SO Process the intercompany SO and send the product to the customer that is in the originalorder. This works well. The problem is that when the…
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NSC | Why is RMA Stuck in Pending Refund Status?
Scenario: User created an RMA (Return Merchandise Authorization) for the first time, received the returned item into stock, created a credit memo, and applied it to the corresponding invoice. Everything seems correct, but the original RMA status still shows as 'Pending Refund' in the returns authorizations register. User…
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New to NetSuite | Difference Between Authorize Return on Sales Order and Invoice
Authorize Return button appears on both Sales Orders and Invoices. Here's the difference between the behavior of the two that can help you know which aligns to your business process more. When you use the Authorize Return on Sales Order , it will only return items that you have already fulfilled. When you use the Authorize…
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Default RMA Receiving Status
Currently, the overall default inventory status in GOOD. We are starting to use RMA's, and I want the default status on an RMA receipt to be QA Hold. I have marked the default RMA receiving status on this record as YES, but it continues to default to good. What else can I check to have this correctly default?
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How to add Date from SO field to RMA Advanced PDF Template
Hi everyone! Does anyone know how to add Date field from SO to RMA Advanced PDF Template. I have an RMA and it was created from SO: I need to get the date from this SO: I have not found the corresponding field in the template editor. Can anyone tell me if it is possible to add this field to the template or is there no such…
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Is there an Audit trail for posting a file on an RMA?
Is there an audit trail that will reveal what user posted a file in an entry into the communications tab of and RMA?
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How to resolve Loop not Sending RMA from Shopify to NetSuite?
We are having difficulty in the integration with Loop and exchange orders processing through Shopify to back out taxation implications. Shopify credits the original sale but does not push it to NS to correct the tax amounts due on upsell or downsell items on exchanges. We are only getting the exchange order and not the…
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How is RMA processed for intercompany dropship orders?
Hello everybody, At the moment my company is implementing intercompany for one of our customers. During this implementation we ran into an RMA problem. The customer we're implementing intercompany is using SuiteTax. RMA for intercompany dropship orders is not supported with SuiteTax at the moment. In SuiteAnswer ID 24140…