Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
We’re excited to announce that the 2025 Community Recap is now available! This special recap highlights the amazing contributions and achievements of our members over the year and celebrates the collective success of our community.
Check your personalized recap to see the impact you made in 2025 and how your efforts helped shape our community’s growth and success.
View Your 2025 Community Recap
Thank you to everyone for your passion, collaboration, and support. Here’s to building an even stronger community together in the year ahead!
Season’s greetings to you and yours! As we head into the holidays (December 24 – January 4), we want to take a moment to celebrate the incredible strength and collaboration within our community. Even during the break, you can continue to benefit from connecting with peers, searching related threads, posting your questions, and marking helpful replies as “Accepted” in the Support Community.
Please note our dedicated team will be on reduced coverage during this time, and regular responsiveness will resume on January 5. Wishing you a joyful and restful holiday season!
-The NetSuite Support Community Team
NSC | Why is RMA Stuck in Pending Refund Status?
Scenario:
User created an RMA (Return Merchandise Authorization) for the first time, received the returned item into stock, created a credit memo, and applied it to the corresponding invoice. Everything seems correct, but the original RMA status still shows as 'Pending Refund' in the returns authorizations register. User would like to know why this is happening and how can they resolve this.
Solution:
Verify if the items and amounts on the credit memo (CM) match those on the related RMA. The issue could arise if there are discrepancies between the line items, such as edits, removals, or additions. This might cause the Return Authorization to display as 'Pending Refund' even when it should be fully applied.
Clarisa De Torres | Ask a Guru
- Earn Community badges now! Refer a Member | Answer Accepter |
The Support Community is your launchpad for learning, sharing, and earning exclusive rewards. Every contribution you make helps others and brings you closer to our official Oracle merchandise.
Learn more and join in the fun: