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NSC | Why is RMA Stuck in Pending Refund Status?
Scenario:
User created an RMA (Return Merchandise Authorization) for the first time, received the returned item into stock, created a credit memo, and applied it to the corresponding invoice. Everything seems correct, but the original RMA status still shows as 'Pending Refund' in the returns authorizations register. User would like to know why this is happening and how can they resolve this.
Solution:
Verify if the items and amounts on the credit memo (CM) match those on the related RMA. The issue could arise if there are discrepancies between the line items, such as edits, removals, or additions. This might cause the Return Authorization to display as 'Pending Refund' even when it should be fully applied.
Clarisa De Torres | Ask a Guru
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