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How is RMA processed for intercompany dropship orders?

edited Dec 2, 2022 7:27PM in Ask A Guru 9 comments

Hello everybody,

At the moment my company is implementing intercompany for one of our customers. During this implementation we ran into an RMA problem. The customer we're implementing intercompany is using SuiteTax. RMA for intercompany dropship orders is not supported with SuiteTax at the moment. In SuiteAnswer ID 24140 we found a workaround. However the result of the accounting is not correct.

Question: How to re-stock with the same stock value as the original item fullfillment e.g. € 531,34 See step 4 and 14

The steps to reproduce (Dropship Italy-Netherlands):

STEP 1:

Subsidiary Italy create a sales (SO-IT) order for a local customer in Italy with an dropship from subsidiary Netherlands.

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