Hi, I am looking for the best practice for free items. Sometimes we have items which go out to customers damaged and want to give them a free replacement. My understanding is that best practice would be to 'Make a Copy' of the sales order and discount the item to zero and then send the item, but my company wants this to hit an expense account instead of the cogs. thoughts?

An alternate similar issue, is that sometimes an item needs to be sent to a service person or sales rep. We again don't want to impact COGs, but should this be a sales order or a purchase order?