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How to resolve the NS Connector Error upon Shopify Gift card redeemed NetSuite?

edited Mar 29, 2023 1:56PM in Ask A Guru 9 comments

Hello,

I got stuck with an issue when posting a Shopify order that had a Gift Card redemption to NetSuite. The error message on the NetSuite connector (FarApp) says, “the total cannot be negative.” However, the total order is a positive number. Do you have any idea how to fix this?

Thanks for any advice.

Best,

Chloe

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