We have configured SuiteApprovals in Sandbox for Vendor Bill approvals based on custom rules and specific approvers that are related via saved search.
We added a custom List field to our Vendors that identifies the approver (Employee), and the saved searches returns Vendor Bills that are Pending Approval and where the Vendor Approver is filtered. We have a different saved search and approval rule for each approver.
This all is working well in testing, the Vendor Bill is set to the correct "Next Approver", the Bill is in "Pending Approval", and email is sent out for approval. But when the approver clicks either the Approve or Reject button the email repsponse is sent but nothing happens in NetSuite.
I have confirmed the emails are sent to the correct email address form the client Outlook app, and it shows as sucessfully sent. I also confirmed it is the correct email address from the manage Plug-In setup in Sanbox.
The email address string is within the 65 characters limit as well.
Any thoughts or places I can check to see if NetSuite is receiving the responses, and/or what the issue could be?
Thank you!
